Important Information

Booking policies and procedures for hotels booked directly with AirlineEmployeeTravel.com and Airline Employee Travel Service.:
(Subject to change without prior notice)

Payments:

Reservations made 31 days or more prior to departure, a deposit of $50 per person is required upon confirmation of your reservation. This amount includes a $25 per person non-refundable administrative fee. Final payment is due 30 days prior to travel.
Reservations made within 30 days prior to departure, full payment is due upon confirmation and includes a $25 per person non-refundable administrative fee.
Payment may be made with Visa, MasterCard, American Express, Discover Card or bank debit cards. All payments made with cashier checks and money orders must be sent overnight to Airline Employee Travel Service upon confirmation, or room will be cancelled due to lack of payment. Changes up to day prior to check in date: Any change to record i.e.; passenger count, name changes, date changes, etc. will incur a $15 per instance change fee. If any changes made result in a reduction of cost of travel, a travel credit will be issued less any penalties. Changes on day of check in: Any change to record i.e.; passenger count, name changes, etc. will incur a $25 per instance change fee. If any changes made result in a reduction of cost of travel, a travel credit will be issued less any penalties. Date changes are covered under "BUMP PROTECTION".

CANCELLATIONS:

Cancellations up to day of travel: You may cancel your booking at any time up to the day of travel. All cancellations will be issued a travel credit for future travel minus the $25 per person non-refundable booking fee plus any additional hotel penalties.
No-shows: If you do not arrive at your hotel on the original booking date and you have not advise the hotel or Airline Employee Travel Service, 100% penalty will apply.

BUMP PROTECTION:

Bump protection only applies on day of travel. Please note: Not all hotels participate in our bump protection plan. Ask you Airline Employee Travel Service sales agent to verify participation at the time of booking. Date changes are based on hotel availability and are not guaranteed. Rate changes or penalties may apply and will be charged to client.

If you are bumped from your flight:

1) Please call Airline Employee Travel Service at 800-250-5229 / DFW Area 817 416-5500 to advise us of your new travel dates.
2) If Airline Employee Travel Service is closed please call the hotel directly at the phone number provided on you travel voucher, advising them of your new travel dates.
3) If you do not have new travel dates at this time. Your reservation will be considered cancelled and you will be issued a travel credit per the above cancellation policy.

The above change, cancel and bump policies are only applicable to hotels booked through Airline Employee Travel Service. They do not apply to cruises, tours or hotels booked through a third party vendor. Please ask your Airline Employee Travel Service sales agent for policies specific to cruises, tours or hotels booked through a third party vendor.

IMPORTANT INFORMATION REGARDING TRAVEL CREDITS:

Travel credits will be valid for one year from the original travel date, and may be applied towards any hotel offered by Airline Employee Travel Service. Travel credits are not applicable towards Cruises, Tours or any third party vendors. Travel credits not used within the 12 months will be forfeited. They are non transferable, non endorsable and have no cash value.

INCOMPLETE/UNUSED SERVICES:

If you check out of your hotel early for any reason, you must obtain a written check out receipt and advise Airline Employee Travel Service within 7 days of your check out to be eligible for travel credit for the unused portion. Upon authorization by the hotel, Airline Employee Travel Service will issue you a credit voucher for the unused portion minus any penalties that may apply. Travel Documents, Hotel Check-in Requirements: Please make sure you have proper travel documents when traveling to a foreign destination. No refunds will be made due to improper documentation. Proof of airline employment must be shown at check in when requested or the hotel may charge full retail rate. Foreign Airport Taxes: Please be aware you will be expected to pay government taxes at the airport on your return flight from a foreign country, please check with your airline for current fees.

Terms & Conditions:

Airline Employee Travel Service acts only as a booking agent for hotel accommodations and other services sold. We do not control the hotels or services and therefore cannot be held responsible for any loss, theft, personal injury, accidental death, disappointment, or any other frustration or loss suffered by the client resulting from, but not limited to acts of negligence by client, hotel or other services sold, government actions, weather, acts of God, or any other factors or actions beyond our control. In the event the hotel is oversold upon arrival, the hotel reserves the right to move you to another hotel of equal or greater value with no further liability.